Yes! We are open Monday - Friday 10am - 2pm. We also offer 24/7 collection from our after hours collection box. We will email you once your order is packed with a code and instructions for the lock box.

26 Glenlyon Avenue

Greerton

Tauranga

We offer Flat Rate shipping:

North Island - $12
South Island - $20

Shipping is generally 1-2 working days for the North Island and 2-3 working days for the South Island, but please allow additional time for rural delivery.

Orders are generally delivered on the overnight courier to North Island addresses and take around two days for those in the South Island. Orders received before 1.30pm are typically sent the same day.

Please allow an extra day or two if you are rural and understand that orders may take a little longer around public holidays. We use NZ Post and Post Haste for deliveries.

Yes, no problem! We offer 60-day returns and exchanges on all covers in new, resalable condition with the original packaging.

Please complete the Return Form included in your order and send you rugs back to us at:

26 Glenlyon Avenue

Greerton

Tauranga

Return and exchanges are processed within 2 working days.

Warranty

Our 1 year guarantee includes

- Waterproofing of fabric

- Hardware Integrity 

- Stitching

Please note: We cannot guarantee 100% waterproofing of gussets and  seams.

If you have received a faulty rug, please email us at sales@nztack.co.nz with detailed photos showing the fault (see example here). We do not accept claims without photographic evidence under any circumstances.

Yes, we sure do! We are at 26 Glenlyon Ave, Greerton, Tauranga

Our hours are Monday - Friday 10am-2pm. We also offer Click and Collect via our after hours collection box, just select "Pick-Up" at checkout and we will email our with collection instructions.

Click here to visit our Rug Guide page or contact us directly on 0275299766 or sales@nztack.co.nz

Check out our Rug Guide here.

Denier refers to the strength of the cover's outer shell. The higher the denier, the thicker the weave and the stronger the material.

The most common rugs will be 600D, 1200D and 1680D.

1200D is a good middle ground and offers superior strength and durability. It will also outlast a 600D rug as well as still being lightweight and breathable when compared to a 1680D.

The mostly commonly used lining is nylon/synthetics. Synthetic linings tend to be more durable, lighter, cooler, last longer and tend to slide over the coat better than cotton, preventing rubbing.

While synthetic is better for most horses, cotton does have better wick-ability and if your horse has skin issues then cotton lined may be a better option.

If you already have a synthetic lined rug and don't want to fork out out for a cotton lined, you can always use a Summer Cotton cover as a liner underneath your Turnout Rug.

There is a list of things to consider at the base of our Rug Guide.

Use a cold wash on a delicate cycle, or pop it in a feed bucket of cold water and stomp on it!

We wrote an article with a lot more info here.